Job Description

Our Opportunity At Chewy Vet Care, we’re changing the veterinary care experience from scratch. We are launching new veterinary practices in early 2024 and are looking for a full-time Client Concierge to join our Healthcare Practice Team. As a clinical team member, you’ll work in a practice crafted from the ground up by veterinarians, equipped with advanced equipment and purpose-built technology to practice high-quality care and focus on patient and pet parent care. We offer a customer- and team member-centric workplace where we deliver care that starts with a visit and lasts a lifetime. This is an opportunity to join the industry leader that provides competitive benefits, scheduling options that fit different lifestyles, and a collaborative work environment that supports your full potential. Join the team that understands caring for the pets we love starts with greater care for our veterinary team members. What You'll Do Focus on embodying the Chewy Vet Care culture to work collaboratively with peers and deliver the pet parent WOW experience, providing stellar service and communication, in addition to supporting veterinarians, veterinary technicians, veterinary assistants, and the practice manager. Handle all patient intakes and front-end client-facing interactions, applying strong social and communication skills to engage with pet parents. Provide customer service to assist pet parents with medical care for their pets and resolve issues promptly. Use the Practice Information Management System (PIMS) for role-related tasks. Understand and follow the practice’s Standard Operating Procedures (SOP) and Standards of Care (SOC). Handle pharmacy-related responsibilities responsibly. Assist the Practice Manager with communicating inventory needs. Keep workspaces clean after each patient interaction. Complete self-development courses and Chewy Vet Care compliance training. Perform related duties as directed by management. May be required to work weekends; position may require some travel. What You'll Need 1-2 years in a customer-focused environment; veterinary experience preferred. Strong ability to connect with clients with empathy and compassion. Excellent social, verbal/written communication, observational, and analytical skills. Passion for helping people and pets with a customer-service focus. Thrives in a fast-paced, self-starter environment. Physical Job Requirements Standing or walking up to 80% of shift. Frequent lifting up to 50-70 pounds with optional team lift. Occasional lifting greater than 70 pounds with team lift. Stand, push, pull, carry, squat, and kneel. Equal Opportunity Employment Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, genetic information, veteran status, or any other legally-protected characteristic. If you need an accommodation during the application process or to perform job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com. To access Chewy’s Customer Privacy Policy and California CPRA Job Applicant Privacy Policy, please visit the company website. #J-18808-Ljbffr Chewy

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