Customer Service - Donor Support Technician Job at CSL Plasma, Spokane, WA

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  • CSL Plasma
  • Spokane, WA

Job Description

Job Description

The Opportunity

Responsible for preparing the donor, donor area and equipment for the pheresis processors.

You will report to the Assistant Center Manager.

The Role
  • Prepares the autopheresis machine for the pheresis process.
  • Monitor the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
  • Disconnect the donor when the process is complete.
  • Maintain alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
  • Use Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
  • Use PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
  • Alerts Group Leader or Supervisor of donor flow issues.
  • Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
  • Understand the policies and procedures associated with hyper immune programs at the center if applicable.
  • Maintain clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
  • Maintain confidentiality of all personnel, donor and center information.
  • May be cross-trained in other areas to meet the needs of the business.
  • Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
  • Perform job-related duties as assigned.
Your skills and experience

Education

High school diploma or equivalent required

Experience
  • Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience
  • Will perform basic math calculations
Working Conditions

(physical & mental requirements)
  • Understand, remember and apply oral and/or written instructions
  • Understand and follow basic instructions and guidelines
  • Must be able to see and speak with customers and observe equipment operation.
  • Occasionally perform tasks while standing and walking up to 100% of time
  • Reach, bend, kneel and have high level of manual dexterity
  • Occasionally be required to lift and carry up to 25 pounds
  • Fast paced environment with frequent interruptions
  • Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens • Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
  • Required to work overtime and extended hours to support center operational needs
Please note, we may not have an immediate need at the present time; however we are always interested in speaking to well qualified candidates for future openings.
If you are interested in exploring a career with CSL, please apply. Someone will follow up depending on the current needs, but please be aware correspondence may not be immediate.

  • (NON-EXEMPT) The expected base pay for this position at hiring is $16.66/hour . Please note this wage range reflects what CSL expects to pay for this position at the listed location as of the time of this posting. Individual base pay for a successful candidate within this range is determined by qualifications, skill level, experience, competencies and other relevant factors.
#VHPPandologic. Keywords: Phlebotomist, Location: Spokane, WA - 99202

Job Tags

Work experience placement,

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