Desktop Support Engineer Job at TECEZE, Ambler, PA

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  • TECEZE
  • Ambler, PA

Job Description

Job Description

Job Summary

The L2 Desktop Support Engineer provides second-level technical support for end-user computing environments. The role involves troubleshooting hardware, software, network, and operating system issues, ensuring minimal downtime and high customer satisfaction.

Key Responsibilities

  • Provide Level 2 technical support for desktops, laptops, printers, and peripherals
  • Troubleshoot Windows/macOS OS issues , application errors, and performance problems
  • Handle hardware break/fix , replacements, and upgrades
  • Resolve network-related issues (LAN, Wi-Fi, VPN connectivity)
  • Support Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
  • Manage Active Directory tasks: user account creation, password resets, group policy issues
  • Install, configure, and maintain software and security patches
  • Escalate unresolved issues to L3 teams/vendors with proper documentation
  • Maintain and update tickets in the ITSM tool (ServiceNow, Remedy, Jira, etc.)
  • Provide onsite support including desk-side assistance when required
  • Follow ITIL processes and adhere to company policies

Required Skills & Qualifications

  • Strong knowledge of Windows 10/11 and basic macOS support
  • Hands-on experience with Active Directory , DNS, DHCP
  • Good understanding of network troubleshooting concepts
  • Experience with hardware troubleshooting (desktops, laptops, printers)
  • Familiarity with ticketing tools and ITIL practices
  • Excellent communication and customer service skills

Preferred Skills

  • Experience supporting remote users
  • Knowledge of SCCM, Intune, or JAMF
  • Basic scripting (PowerShell)
  • Certifications such as ITIL, CompTIA A+, Network+

Job Tags

Remote work,

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