Desktop Support Specialist Job at pro/source, Fort Lauderdale, FL

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  • pro/source
  • Fort Lauderdale, FL

Job Description

Job Description

Job Summary:

We are seeking an experienced Desktop Support Specialist with a minimum of 3 years of hands-on experience in desktop support, system migration, and implementation projects . The ideal candidate will have strong troubleshooting skills, excellent communication, and a proactive approach to end-user support. This role requires working closely with IT teams to support and maintain the computing environment and participate in desktop-related projects.

Key Responsibilities:

  • Provide Tier 1 and Tier 2 support for desktop, laptop, mobile device, and peripheral issues.
  • Troubleshoot and resolve hardware, software, and networking issues for end-users in a timely manner.
  • Perform PC deployments, upgrades, imaging, and migrations (e.g., Windows 10/11, Office 365).
  • Support system implementations and rollouts , including setup, configuration, and validation of devices and applications.
  • Assist with Active Directory administration , including password resets, group policies, and user provisioning.
  • Maintain inventory of equipment and manage asset lifecycle (procurement, deployment, retirement).
  • Collaborate with teams on migration projects such as email migrations, system upgrades, or cloud-based service transitions.
  • Document support issues and resolutions using service desk tools (e.g., ServiceNow, Jira, or similar).
  • Provide remote and on-site support to ensure continuity of services.
  • Train users and create user guides or support documentation as needed.

Required Qualifications:

  • Minimum of 3 years of experience in a desktop support or IT technician role.
  • Proven experience with desktop migration and deployment projects .
  • Strong working knowledge of Windows OS (10/11) , Microsoft Office Suite, and Office 365.
  • Hands-on experience with device imaging, scripting (PowerShell is a plus) , and troubleshooting.
  • Experience supporting Active Directory , DNS/DHCP, and remote desktop tools.
  • Familiarity with ITIL processes and ticketing systems like ServiceNow or similar platforms.
  • Excellent problem-solving and customer service skills.
  • Ability to work independently and prioritize tasks in a dynamic environment.

Job Tags

Work at office, Remote work,

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