Job Description

Job Description

Job Description

We are looking for a dedicated Help Desk Analyst I to join our team in Milwaukee, Wisconsin. In this role, you will provide essential technical support for desktop and mobile devices, ensuring smooth and secure operations for end-users. This is a long-term contract position that offers the opportunity to collaborate with other IT teams and contribute to maintaining high standards of performance and reliability.

Responsibilities:
• Deliver front-line technical support to end-users, addressing hardware, software, and peripheral issues.
• Install, configure, and manage desktop and laptop systems, operating environments, and standard applications.
• Set up and maintain peripheral devices such as printers, monitors, and projectors.
• Perform routine system tasks, including imaging, patch management, and software updates to ensure optimal performance and security.
• Log incidents, service requests, and solutions in the IT service management system for tracking and reporting purposes.
• Provide end-user training and guidance on technology best practices and security protocols.
• Collaborate with infrastructure, security, and application teams to resolve complex technical issues.
• Support and maintain displays and projectors in meeting rooms to ensure functionality.
• Troubleshoot basic networking issues using appropriate tools and methods.• Experience with Windows 10 desktop environments and troubleshooting.
• Proficiency in Office 365, Adobe Acrobat, and other common enterprise applications.
• Familiarity with basic networking concepts and diagnostic tools.
• Strong communication skills and a customer-centric approach.
• Ability to manage multiple priorities effectively in a dynamic work environment.
• Knowledge of service desk ticketing systems.
• Experience with Active Directory for account and access management.
• At least 1 year of relevant IT support experience.

Job Tags

Long term contract, Work at office,

Similar Jobs