Job Description

Line & Ramp Services Agent

Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to over 4,500 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Government Services, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.

Position Summary

This role puts you at the center of airport operations, supporting aircraft, crews, and passengers with safety, precision, and exceptional service. Each shift, youll work alongside a dedicated team in a fast-paced, dynamic environment where adaptability, teamwork, and customer focus are key.

Your work is supported by both a safety & training network and a robust operations & management framework, allowing you to tap into expertise across functions to guide your efforts. With these interconnected support systems, youll be part of a team committed to delivering top-notch service and meeting the intricate demands of luxury flight.

This role is on-site, working from our concierge style Fixed Based Operator (FBO) location in Dallas, TX where you will be right at the heart of the action. As a key member of the FBO team, you will work closely with clients, passengers, crew, and fellow team members, providing an exceptional experience and ensuring smooth operations for each flight.

What Were Looking For

• A High School Diploma, GED, or equivalent education
• A valid drivers license and a strong sense of responsibility
• Basic English communication skills (B1 level or above)
• A courteous, respectful attitude and a reliable work ethic
• Preferably at least one year of mechanical experience
• Direct line and ramp experience preferred, but not required
• Willingness to work flexible hours rain or shine
• Must be able to handle the demands of an active, on-the-move role
• A strong eye for quality and a natural focus on customer service
• The ability to stay cool, calm, and collected under pressure
• Someone who takes pride in doing things right, enjoys working outdoors

Your Role

• From assisting crew members to welcoming high-profile clients, youll ensure every flight is supported with care and precision. Your responsibilities include:

  • Safely handling aircraft ground operations, including fueling, towing, marshalling, and ground support equipment.
  • Delivering excellent customer service by assisting passengers and crews with luggage, transportation, and amenities.
  • Maintaining facilities, equipment, and supplies to the highest standards of safety, quality, and cleanliness.
  • Supporting a strong safety-first culture by following procedures and promptly reporting hazards or issues.

  Every employee is vital to our success, and we value the unique style and dedication each team member brings. Here, youll have the chance to build a personal brand among your colleagues, high-profile clients, and industry professionals.

Day to Day Operations

• Handle ramp operations while following top-tier safety and quality standards
• Provide porter services delivering luggage, cargo, and transporting crew and passengers
• Assist with aircraft movements, including towing, pushback, marshalling, and disconnecting
• Operate ground support equipment (GPU, water, lavatory services, etc.) with care and precision
• Keep things stocked and spotless by assisting with catering items, ice, coffee, and cleaning duties
• Support a strong safety-first culture by actively participating in safety and quality programs
• Report any hazards, near misses, or unusual occurrences to keep operations smooth and safe

Additional Details

At Jet Aviation we believe in selecting the best candidates through a comprehensive and thoughtful process. If youre selected to move forward, you can expect a multistage interview process, including connections with team members and leaders. As a part of our commitment to safety and security, our selected candidate must successfully pass pre-employment requirements before finalizing employment.

At Jet Aviation eligible employees can enjoy a comprehensive package that fuels your passions both inside and outside of work. Your health and well-being matter to us. Thats why we offer a competitive benefit package that includes health, dental & vision insurance, matching 401(k), health savings and flexible spending accounts, short-term and long-term disability, life insurance, employee assistance programs, health and wellness awards, generous paid time off, tuition reimbursement, employee discounts and more.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Equal Employment Opportunity has been, and will continue to be, a fundamental principle at Jet Aviation, where individuals are hired, employed, recognized, and advance based upon their individual skills and abilities and without regard to an individuals race, color, national origin, age, religion, physical or mental disability status, sex, gender, sexual orientation, gender identity or expression, transgender status, genetic information, marital status, pregnancy (including childbirth, lactation and related medical conditions), status as a protected veteran or any status or characteristic protected from employment discrimination under applicable federal, state and local laws (EEO status). This policy applies to all terms and conditions of employment, including, but not limited to, recruitment and hiring, compensation, benefits, promotions, termination, layoff, recall, transfer, and opportunities for training and advancement.

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