Job Description

Job Description

Founded nearly three decades ago, PFCLA is a leader in the fields of in-vitro fertilization and social infertility. Since its origin, PFCLA has made it its goal to continue building its knowledge and introducing innovations in the treatments of infertility as well as redefining the international standards of care.

The Patient Concierge is responsible for ensuring the front office of PFCLA is running at the highest level of quality of service and efficiency for both the clinic and the patients.

Location: Onsite 5 days a week (can be either out of our Westwood clinic or our Glendale clinic)

Pay Range: $28-$32 Per Hour

Schedule: Monday- Friday 7am-4pm

Responsibilities:

Front Office Responsibilities

•Welcomes all incoming and exiting guests in a friendly and professional manner.

•Completes all patient documentation with complete accuracy.

•Maintains lobby/front desk cleanliness and organization, including keeping water, coffee supplies, etc., full for patient use.

•Responsible for handling incoming phone calls related to scheduling, initial billing inquiries, and other concerns in a professional and courteous manner. Must ensure that all relevant cancellations are promptly rescheduled.

•Collects mail daily and scans to the correct department.

•Scans documents and uploads them into patient charts.

Patient Care Responsibilities

•Utilizes the EMR software to schedule appointments for patients by matching physician availability with patient’s preferences in terms of location, date, and time.

•Communicates as needed with physicians/clinicians and other staff about any patient concerns/issues related to scheduling. Consults with Coordinators about any system and/or scheduling problems.

•Calls and confirms appointments for the next day.

Financial Responsibilities

•Collects and posts patient payments daily.

Team and Company Expectations

•Maintains professionalism, flexibility, courtesy, and high attendance standards.

•Works cooperatively and maintains communication with all team members including physicians, other clinical staff and ancillary staff, patient representatives and administrative staff.

•Maintains confidentiality of all facility and patient information as required by facility policy.

•Ability to multi-task and handle several priorities at once.

•Makes decisions based on fact and knowledge.

•Provide customer service in accordance to clinic mission.

•Attends and/or maintains unit-based staff meetings, required safety training and yearly education/competency requirements.

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

•Requires a high school diploma or state approved equivalent and some college is preferred.

•1 year minimum of medical office or healthcare facility experience is required.

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

•Ability to write routine reports and correspondence.

•Ability to speak effectively before groups of customers or employees of organization.

•Ability to comprehend and follow instructions delivered in written, verbal, or diagrammatic form. Skilled in analyzing and resolving problems that involve multiple concrete variables within standardized situations.

•To perform this job successfully, an individual should have basic typing skills and computer knowledge (Windows/Office 2003). eClinicalWorks EMR experience is a plus.

•Self-directed and able to work independently and as part of a team.

Physical Demands

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

•The person in this position needs to constantly move about inside the clinic to access office and medical equipment etc.

•Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.

•Must be able to identify completed information on paper and electronic forms.

•Must be able to remain in a stationary position 50% of the time.

•The person in this position frequently communicates with patients and team members and must be able to exchange accurate information in these situations.

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